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 Welcome to Destination Earth - An Inspirational Travel Company

FREQUENTLY ASKED QUESTIONS

 

Tour Questions    |    General Questions    |    Policy Questions

 

TOUR FAQ:

 

Q: I’m interested in taking a tour. How does it work?

 

A: How exciting! Simply follow the instructions on the trip page you are interested in. We recommend either paying or making a deposit to reserve your space***. We’ll send you a confirmation immediately. Within 24hrs we’ll contact you with more information, and we’ll give you a “Tour Dashboard” address where you can access everything you need to know about your tour 24/7.

 

Policies and Required Forms  |  FAQ for Nurse CE Tours

 

***Tours can sell out in a few hours. We strongly recommend that you make a deposit through Paypal in order to hold your space, but remember, until we confirm with you, availability on a tour isn’t guaranteed. We attempt to process requests in order, but we are a very small company. In order to be fair to committed adventurers, registrations with deposits or full payments will be given priority over inquiries without payment. Your deposit will be refunded if there is not sufficient space on your desired tour. Make sure to whitelist Destination Earth, and check your spam filter or contact us if you don’t hear from us within 24 hrs!

 

Q: Exactly where will we go and what will we do?

 

A: Every tour has a detailed itinerary that you can download from the tour itinerary & information page listed under Our Adventures, posted on our website and available 24/7. Please check out all the exciting adventures we have to try out, and contact us if you have any questions.

 

Q: How many people will be on my tour?

 

A: Our tours invite between 6 and 18 adventurers. We enjoy small group sizes to provide more intimate, unique travel experiences for every traveler.

 

Q: Is it safe?

 

A: Our trips are expertly crafted with our guests’ utmost safety in mind. We take care to stay abreast of developments in the regions where we are traveling, and all of our tours are scouted in advance. Travel abroad does have a few inherent risks that are outside Destination Earth’s control and responsibility. Our Liability Waivers and Required Forms outline in detail these risks and the personal liability guests must assume and take responsibility for. Want to know more? Ask us for a sample waiver.

 

Q: What do I need to do? What do I need to bring?

 

A: We’ll set you up with all the information you will need to travel with us, and you will have access to it 24/7 on your “Tour Dashboard,” located on our website. Everything from figuring out your Visa, our adventure itinerary, getting travel insurance, a packing list, and the documents and actions you’ll want to complete before we leave. We’ll send you reminders about important dates, payment balances, and we’ll offer you fun additional activities and supplements to make your tour even more fulfilling.

 

Q: Will I be sharing a room with a stranger?

 

A: On all of our tours we offer roommate pairing if a guest wants to share a room with another participant to save money. If you would like to have your own private room on any of our adventures, simply pay the additional single supplement cost as outlined on each trip page and itinerary.

 

Q: What about airfare and transportation to the tour departure meeting location?

 

A: Our guests join from all over the US and Canada so we do not include international airfare in our packages, but we are always happy to help guests find the best flight that suits there needs. Domestic airfare within the destination country required during an adventure is often included in the package price. A set of airport arrival times and departure times needed for guests to make the included group airport transfers is given at least 3 months prior to departure.

 

Q: What if I have allergies / special needs / dietary restrictions?

 

A: Almost all dietary restrictions can be accommodated on every Destination Earth Tour. Allergies and other special needs are discussed prior to the departure (see our Required Forms) and we do our best to accommodate each guest as much as possible. Our guests' wellness and relevant medical needs  is of the utmost importance to us so we can ensure a fun, life changing experience in the most comfortable and safe manner.

 

Q: What if I want to extend my trip?

 

A: Often, we offer extensions for tours, which will be listed on the trip itinerary near the bottom. We are happy to put together custom trip extensions for any of our adventures if there is not one already available, and you are always able to extend the trip on your own if you so choose.

 

Q: My family / friends/ company wants to do a tour with just our folks. How can we make that happen?

 

A: We would be thrilled to adventure with you! Destination Earth offers private tours from groups between 6-18 people. Please contact us directly for tour availability and customizing the perfect tour for you and yours.

 

Q: How old do you have to be to take a tour?

 

A: For all of our departures, you must be at least 16 years of age or older. Guests under 18 must be accompanied by an adult guardian on the adventure.

 

Q: What about:

 

•  How do I get to the departure location?

 

•  Should I bring spending Money, and/or have it exchanged into local currency?

 

•  What do we eat? What about snacks and personal food?

 

•  Do I need a sleeping bag/pillow?

 

•  Will we go to stores where I can shop for gifts/personal items/food?

 

•  How strenuous is it? Am I fit enough? Will I get sick?

 

•  Is the water at the destination ok to drink?

 

•  Do I need shots/malaria tablets?

 

A: All of these answers will vary per tour, and the information is sent out in a pre-trip preparation packet to give you plenty of time to prepare and decide if the tour is right for you. If you have any questions, please contact us and we’ll be happy to help you!

 

Q: Will we have hot showers & toilets daily?

 

A: Yes, 99% of the time, depending on the tour itinerary.

 

Q: Do you ever offer specials?

 

A: Yes! We offer specials to our community first. Please make sure to sign up on our mailing list and connect with us on social media sites like Facebook to ensure you stay updated on our offers.

 

Q: Do I carry my own luggage/pack?

 

A: Yes 99% of the time. Porters are usually available to help with luggage and tipping is encouraged. This will vary per tour. Information is sent out in a pre-trip preparation packet.

 

Q: What about smoking?

 

A: All rooms are non-smoking. We request that smokers be courteous and do not smoke around other members of the group.

 

Q: Can I join late, leave early, just do parts of the trip, or go off on my own?

 

A: We prefer that our adventurers not leave early or go off on their own, so usually the answer is no, and not without forfeiting the parts of the trip you paid for, however, we probably have solutions for you. Our tours are designed to make great use of your time, make sure that everyone gets a chance to see the sights and participate safely, and minimize tour disruption. We encourage those who would like to have private adventure time to contact us about extending your trip and enjoying the additional activities we offer. These opportunities will vary per trip, and information on them is sent out to you in a pre-trip preparation packet.

 

GENERAL FAQ

 

Q: I’m not sure I want to sign up for a tour right now, but I’m interested in your cause. What do I do?

 

A: We’re thrilled to have you on board! Simply enter your email in an email sign-up prompt, check the box that denotes your interest, and we’ll include you in our community and you will receive a couple email newsletters and offers a month to keep you in the loop with travel tips and cultural tidbits that will expand your horizons. You can join us for a future tour or event, or you can Opt Out of receiving our emails at any time. Still not ready for that kind of commitment? Connect with us on Facebook or link to our social media pages or follow our blogs and hang out with us whenever you choose! Donate to our Partner Nonprofits and find ways to get involved!

 

Q: I’m having a technical difficulty! Email sign-up isn’t working / pop-up blocker issue / I don’t want to deal with the internet, etc.

 

A: Oh, no, that’s okay! Please call us. We travel often in different time zones, so if we are unable to answer, we’ll do our very best to return your call within 48 hours.

 

Q: I didn’t get a confirmation or I think I missed an email. What do I do?

 

A: Check your spam filters to make sure you are receiving our emails in your Inbox, and contact us if you still don’t see a communication. If you miss an email about your tour, you can always check your “Tour Dashboard.” All your basic tour information will be there for you to access 24/7.

 

Q: How do I opt out of receiving emails?

 

A: Simply click the “Opt Out” link on any one of our informational emails and follow the instructions. If you have trouble, please email or call & we’ll help you out.

 

POLICIES FAQ

 

Q: What if I change my mind or can’t go?

 

A: Your payments are fully refundable up to 120 days from the tour departure date with no cancellation fee. Please see our Cancellation and Refund Policy for refunds or changes less than 120 days from the date of departure.

 

Q: How do I pay?

 

A: We process all credit card and debit payments through Paypal, Inc., so you can know your payments are secure and backed by Paypal’s trusted policies. There is a 3% handling fee we must charge for Paypal services. If you cannot process your payment through Paypal, please contact us via email or phone for alternatives.

 

Q: Why does it ask for a deposit?

 

A: We require a deposit to hold a space on a tour. This ensures that we can provide the best service and deals for our travelers. Remember, you can cancel if you need to. Please see our Cancellation and Refund Policy Section of Destination Earth Policies for our refund schedule.

 

Q: Is my information secure? Will you sell my email address?

 

A: Your privacy is important and your personal information is secure with Destination Earth. We will never sell you information or share it with anyone without your express prior written approval, and we don’t access any of your sensitive financial data, as all payments are processed through Paypal or check or money order. Please see our Privacy Policy Section of our Destination Earth Policies if you have questions.

 

Q: Where can I get more information about your policies?

 

A: Please see and download our latest version of Destination Earth Policies, and if you still have questions, feel free to contact us.

 

 

LEARN ABOUT OUR

*NEW TOURS*

CONTINUING EDUCATION OPPORTUNITIES

FOR NURSES


 

 

 SUPPORT OUR NONPROFIT PARTNERS


 

 

 CREATE A CUSTOM GROUP TOUR


 

 

SEE CURRENT ITINERARIES


 

 

FEATURED UPCOMING TOURS

 

BIG ISLAND PHOTOGRAPHY ADVENTURE

JANUARY 2016

 

 

BIG ISLAND, HAWAII, CONTINUING EDUCATION (CE) ADVENTURE FOR NURSES

JANUARY 2016